DME Suppliers often have to work hand in hand in order to reach their potential patients and provide the best service possible. With that in mind, we compiled a list of the 5 things that all suppliers of DMEs should know when working with other DME suppliers.
1) The Medicare Guidelines
It’s very important to follow the Medicare Guidelines when filling out paperwork regarding patients and their request for DMEs. Without proper and accurate documentation, many orders can fall through the cracks and take months to go through, putting a time strain on the suppliers and the patient.
2) Contact Information
Without the proper contact information for patients, communication with other supplies can become confusing and strained, and cause countless hours of unnecessary work. Always be sure to send all available contact information along with work orders to a secondary supplier.
3) 3rd Party Knowledge
Often when patients are contacted by the secondary supplier with regards to billing, they are confused and don’t understand the situation. This is due to the lack of knowledge that a 3rd party supplier was involved in their receiving of their medical supplies. By informing the patient that they will be contacted by another company in the future, it saves a lot of time and frustration.
4) Suppliers May Work with Many Companies
It’s always important to keep in mind that the supplier you’re working with may be working with many other suppliers as well, just as you may be. Therefore, understand that sometimes whichever work order you have sent might not always be the first priority. As always, however, medical emergencies take precedence.
5) Competitive Bids
When Competitive Bidding took place, many areas were won by various companies, which lead to the expansion of subcontracting and suppliers working with other suppliers in order to better serve their patients. Therefore it’s important to actually know which companies have which bids.
To learn more about Subcontracting, click here.